Exposing the practice of forced bundling, the flipping economy, and how prices are artificially inflated.
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Originally published by The Watch Pit on Facebook (post). All analysis and commentary is attributable to The Watch Pit.
You want a Rolex Daytona. You find a dealer who might — might — have one coming in. Before they'll consider putting your name forward, you need to demonstrate purchase history. A bracelet here. A mid-range watch there. An accessories purchase you never intended to make. Before you know it, you've spent €15,000 buying things you didn't want just to access the €15,000 watch you did. Welcome to bundling — one of the worst-kept secrets in luxury retail.
In late 2021, The Watch Pit obtained a formal letter sent by Rolex to its authorized dealers, signed by Luca Bernasconi and Mark Goldberg. The letter stated: 'We would like to inform you that as of January 1, 2022, our suggested retail prices for watches will be increased by an average of 3.4%. The new price lists will be sent out to individual stores the week of December 20th. Certain spare parts and watch components will be increased accordingly.' It continued: 'Please also note that as of January 1, 2022, our wholesale prices will be increased by an average of 5% to reflect a margin of 36%.'
Two figures in that letter deserve close attention. First, the retail price increase of 3.4% — modest in isolation, but part of a pattern of consecutive annual increases that compound substantially over time. Second, and more revealingly, the wholesale price increase of 5% — which, combined with the stated 36% margin, tells you exactly what an authorized dealer pays for the watches on their shelves.
With wholesale prices increasing by 5%, ADs in 2022 pay for Rolex stock at a cost of 64% of retail prices — a 36% margin. To make this concrete: a brand-new Rolex Daytona ref 116500LN retailing at approximately USD 14,500 at the new 2022 retail price will cost an AD USD 9,280 — provided they are allocated one. That is the gross margin the dealer works with before staff costs, rent, marketing, and the cost of carrying slow-moving inventory.
This matters because it contextualizes the history of AD discounting. Back in the day, when ADs used to discount unpopular models — remember those good old days? — models could be discounted as much as 40%, well beyond the officially permitted 10–15%. How was that possible? Because back then, ADs had margins of 41% or more. The margin compression from 41%+ to 36% is not accidental. It is a deliberate restructuring of the dealer economics that makes deep discounting on slow inventory far more painful for the AD — and therefore makes the bundling of desirable references onto undesirable inventory even more commercially necessary.
The question of whether an AD even receives the watches to sell is answered by Rolex's own distribution agreement — a sample of which can be found publicly in a U.S. Securities and Exchange Commission filing. The agreement's 'Orders' section contains three clauses that lay bare the absolute power imbalance between Rolex and its dealers.
Clause 2.1: 'All orders are subject to review and acceptance by Rolex, and the approval of quantities and selection of Rolex products sold to Jeweler by Rolex shall be left to Rolex's sole discretion.'
Read those clauses carefully. Rolex decides what you get, when you get it, and at what price — and bears no liability if it fails to deliver or cancels your order entirely. The AD has no contractual recourse. This is the legal foundation upon which the entire allocation system rests: the brand holds absolute discretion, the dealer accepts whatever it is given, and the consumer is three layers down from any leverage at all.
Bundling, in the context of luxury watches, refers to the practice by which an authorized dealer conditions access to a desirable watch reference on the customer first making one or more additional purchases. This is almost never communicated as an explicit policy — to do so openly would expose the dealer and potentially the brand to commercial and legal scrutiny. Instead, it is expressed through indirect language: 'We look after our existing clients first,' or 'We'd love to get to know you as a customer before we can offer you something special.'
What bundling is not: it is not a formal Rolex policy. Rolex publicly states that dealers should not require purchases to secure allocations. The practice is, by the brand's own stated standards, impermissible. Yet it is universal in markets where demand for popular references substantially exceeds supply. The brand's enforcement of its own stated policy is the question worth asking.
If you do not know what bundling looks like in practice, then you either have very honest ADs or you have not been buying from or visiting them. Stuck with limited or unpopular diamond-encrusted or old-fashioned style Rolex stock, and plentiful stock of other brands, ADs have taken to requiring buyers of Rolexes to purchase an equivalent or higher-value item — be it a watch of another brand, or jewellery. How much 'more' one has to buy depends very much on the model. These are not rumors. These are verbatim statements recounted to The Watch Pit directly from the transaction floor:
These are real statements made by authorized dealers to real customers:
And many more similar stories. Some ADs justify this behavior as 'helping you build your client profile with us.' Others — including a brand-owned boutique — are so brazen that such requirements are put in clear writing over text or email. When a practice that the brand publicly prohibits is being documented in writing by the brand's own retail network, the gap between stated policy and actual enforcement is not a gap. It is a chasm.
AD profit margins occur only when there is stock to sell — and not so in the current Rolex fever with its celebrated 'shortages.' ADs cannot get them. But what can they get? Pretty much everything else apart from Rolexes, Nautilus, Royal Oak, Overseas, and independents like F.P. Journe — let us call them the 'Fever Group.' So ADs get plentiful supply of the usual Richemont, Swatch, and LVMH group brands such as Hublot, JLC, IWC, Breguet, Blancpain, and even unpopular Tudor models — let us call these the 'Other Brands.'
This bifurcation explains the simultaneous existence of deep grey market discounts and sky-high grey market premiums. Is this the reason for the sheer number of Other Brands dumped at large discounts in the grey markets? And is this the reason for the number of brand new Daytonas and Rolexes at super-premiums in the same grey markets? The answer is that both phenomena are two sides of the same allocation coin. The AD is forced to carry Other Brands inventory to maintain their authorized status, and that inventory must be cleared — often through grey market channels at a loss — while the Fever Group inventory that the AD actually wants is withheld to maintain scarcity.
It is therefore no surprise that one easily finds in the secondary market popular references like the steel Daytona — but brand new — alongside plentiful stock of unwanted watches of other brands that the same grey dealer can never seem to get rid of despite greatly discounting them. The brand new Daytona in the grey dealer's case did not fall off a truck. It was bundled out of an AD, and the Other Brands watches sitting next to it were the cost of that access.
Are ADs having a great time? There are reports of empty ADs with bored sales staff who cannot get stock, increasing violence in the streets against Rolex wearers, and break-ins at Rolex ADs — continually fuelled by sky-rocketing secondary market Fever Group prices and probably by the fear of missing out among watch enthusiasts as well as investment speculation.
The evidence is not anecdotal. News outlets across multiple continents have documented a wave of watch-related crime directly linked to the scarcity premium: Chinese investors picking luxury watches over houses as a property downturn gripped the economy; LA's super-rich reaching for fake Rolexes after a spate of burglaries, including a USD 200,000 Rolex theft; men with luxury watches including a USD 30,000 Rolex targeted in Bay Area robberies; five men arrested for robbing HK 715,000 in a Rolex scam in Hong Kong; armed robbers targeting Rolexes in the Melrose area; knife-point robberies in London. The Financial Times documented the phenomenon in depth. When a product's secondary market value reaches multiples of its retail price, wearing one on your wrist becomes a personal safety liability. That is a direct, measurable consequence of the scarcity strategy.
There is a critical point that the secondary market frenzy obscures: Rolex does not benefit directly from the super-premium secondary market prices of its products. Its revenue peaked in 2019 and fell in 2020 — like all major watch brands — due to the pandemic, despite secondary market prices going through the roof. The grey market premium enriches flippers and grey dealers, not the brand. This is the structural reason Rolex needs to increase retail prices: to capture a portion of the value that is currently being extracted by intermediaries.
Turnover of the leading luxury watch brands worldwide in 2020 (million USD) — Rolex's lead, and the revenue fall from its 2019 peak.
| Rank | Brand | 2020 Turnover (USD millions) |
|---|---|---|
| 1 | Rolex | 4,711.72 |
| 2 | Omega (Swatch Group) | 1,874.03 |
| 3 | Cartier Montres (Richemont) | 1,737.58 |
| 4 | Patek Philippe | 1,236.56 |
| 5 | Longines (Swatch Group) | 1,220.57 |
| 6 | Audemars Piguet | 1,199.25 |
| 7 | Richard Mille | 840.01 |
| 8 | Tissot (Swatch Group) | 660.92 |
| 9 | TAG Heuer | 627.87 |
| 10 | IWC | 575.64 |
Source: Statista, 2021. All figures estimated by the source, rounded and translated into USD from CHF. Rolex's 2019 turnover was CHF 5.2 billion (WatchPro, March 2020).
Rolex recorded its best-ever sales in 2019 to reach a turnover of CHF 5.2 billion, then fell in 2020. The brand's response to that revenue decline — at a time when its own products were trading at double retail on the secondary market — was to increase retail prices and wholesale prices. This is not a brand struggling with demand. This is a brand structurally motivated to close the gap between what it charges and what the market will bear, because every dollar of grey market premium is a dollar the brand is not capturing.
When pressed on the shortage, Rolex has issued statements that deserve to be read carefully. The brand has stated: 'The scarcity of our products is not a strategy on our part. Our current production cannot meet the existing demand in an exhaustive way, at least not without reducing the quality of our watches — something we refuse to do as the quality of our products must never be compromised. This level of excellence requires time, and as we have always done, we will continue to take the necessary time to ensure that all our watches not only comply with our standards of excellence, but also meet the expectations of our customers in terms of quality, reliability and robustness. Rolex does not compromise on what it takes to produce exceptional watches.'
The brand adds: 'All Rolex watches are developed and produced in-house at our four sites in Switzerland. They are assembled by hand, with extreme care, to meet the brand's unique and high-quality standards of quality, performance and aesthetics. Understandably, this naturally restricts our production capacities — which we continue to increase as much as possible and always according to our quality criteria.' And critically: 'Finally, it should be noted that Rolex watches are available exclusively from official retailers, who independently manage the allocation of watches to customers.'
Read that final sentence again. Rolex states that allocation is managed independently by its official retailers. Yet the distribution agreement — Rolex's own contract with those retailers — grants Rolex sole discretion over quantities and selection, with no delivery guarantees and the right to cancel orders at will. The brand publicly attributes allocation decisions to its dealers while contractually retaining absolute control over what those dealers receive. The two statements cannot both be fully accurate. The gap between them is where the entire scarcity system operates.
The suggestion that some ADs 'flip' brand new watches to export markets is not speculation. In February 2021, WatchPro reported that a Rolex authorized dealer was dragged into court on charges of racketeering — a legal escalation that places alleged gray market diversion by an authorized dealer in the framework of organized criminal activity rather than mere commercial impropriety. The court filing, indexed in the U.S. legal system, alleged a pattern of behavior inconsistent with the brand's stated distribution standards.
This case is significant not as an isolated incident but as documented evidence that the bundling-and-flipping pipeline is not a theoretical construct. When an AD requires a grey dealer to buy ten Tudor P-01s to access one steel Daytona, and that grey dealer takes the deal, the Daytona does not vanish. It enters the grey market as a 'brand new' watch at a super-premium, and the ten Tudors enter the grey market at a discount. The racketeering case is what happens when that pipeline is alleged to operate not through customers but through the AD's own back door.
From an authorized dealer's perspective, bundling is a rational commercial response to an irrational market. They have one Daytona allocation and forty people who want it. The person who has spent €30,000 with the dealership over the past three years — buying a less-desired watch, some jewelry, accessories — is demonstrably more valuable to their business than the person who walks in wanting the Daytona alone. Allocating to the committed customer makes basic business sense.
The problem is not that ADs reward loyalty — that is reasonable. The problem is when bundling becomes explicitly transactional: you must buy X amount of product you do not want to access the product you do want. This turns what should be a service relationship into a coercive pricing mechanism, where the true cost of the desired watch includes the bundled purchases that unlocked access to it.
For several consecutive years, Rolex has implemented significant across-the-board price increases, typically announced at the start of the calendar year. These increases have consistently run above inflation and above the increases implemented by most competitor brands. A Submariner that retailed at approximately €7,000 several years ago now retails at substantially more — with no meaningful change in the product itself.
The official rationale for these increases — material costs, exchange rate movements, manufacturing investment — does not withstand scrutiny when applied to the magnitude of the increases. The real driver is simpler: Rolex raises prices because it can. The gray market consistently clears well above retail, demonstrating that there is substantial room between retail price and what buyers will actually pay. Annual retail price increases simply capture a portion of that premium for the brand rather than leaving it entirely with the gray market.
Each Rolex retail price increase has two effects that directly fuel gray market activity. First, it increases the absolute retail price, which — assuming gray market premiums are maintained as a percentage — increases the absolute gray market premium as well. The profit available from a successful flip grows with each retail price increase.
Second, annual price increases reinforce the perception that Rolex watches are appreciating assets. If the retail price goes up 8–10% per year, a watch bought at retail today and held for twelve months will be worth more in twelve months — even before any gray market premium. This transforms the purchase decision from a luxury consumption choice into an investment thesis, attracting an entirely different category of buyer whose interest has nothing to do with horology.
In the era of crazy high Bitcoin and crypto prices, what's a bit of watch flipping, dealing, and sky-high prices? It is one of the few bright sparks during an otherwise dreary pandemic. The cultural moment matters: when speculative assets across the board are soaring, watches become another speculative asset class, and the social stigma of flipping dissolves into FOMO-fueled enthusiasm.
Bundling watches forces buyers or grey dealers to dump unpopular yet brand new Other Brand watches onto the grey market, at the same time hiking up brand new Fever Group watch prices to compensate them for their risk. And who can blame the crazy high prices for simply causing owners fortunate enough to be allocated them to flip, flip, flip? After all, don't we all want to be a Gregory P.?
The reference is to Gregory Pau, a UK-based managing director who was revealed — through internet sleuthing by watchcollectinglifestyle.com and reporting by Robert Farago at The Truth About Watches — to be the seller of a green dial Patek Nautilus that sold for nearly USD 500,000. The auctioneer's promo photo, since removed, revealed who sold the green grail. This is a big deal because it illustrates that the flipper class is not limited to shadowy grey market operators. It includes people inside the professional and business mainstream who recognized that access to a watch at retail was a more reliable return on capital than nearly any conventional investment available.
In our opinion, the large number of brand new Fever Group watches currently being sold — with their prices effectively doubling from 24 months ago — has to do with both consumer demand and with such bundling practices grossly inflating prices, and one final factor: all these factors crescendoing into the ultimate great beneficiary of this entire fever period. The beneficiary is not the collector, not the AD, and not even the flipper. It is the brand itself, whose desirability signal — the grey market premium — is validated with every flip, and whose retail price increases are justified by the very premiums that the flipping economy creates.
The beneficiaries of this system are not the ordinary watch enthusiast. They are: Rolex itself, which captures growing revenue on a fixed and deliberately constrained supply; the AD network, which monetizes its allocation access through bundling and relationship leverage; and the flipper class, which profits from the price gap between retail and gray market.
The loser is the genuine collector who wants to wear a Daytona and would happily pay retail for it. They are systematically excluded from the retail channel by bundling requirements they cannot meet, or they pay the gray market premium because they have no viable alternative. The brand suffers no consequence from this exclusion — demand far exceeds supply regardless.
In our opinion, it is none other than the Grey Markets and the consumers buying from them. There is an explosion of unprecedented awareness of the Grey Market as compared to six years ago, with both highly-inflated-over-retail Rolex and Fever Group prices, as well as highly-discounted prices of unpopular Other Brands that are prevalent, pervasive, and obvious to human eyeballs.
The Fear of Missing Out and speculative fever era of Rolexes and this Fever Group further underscores the widening gap between them and the Other Brands. In fact, if one were to compare the 'bundled' prices of a Rolex plus the Other Brand watch(es) you have to buy to access it, the Grey Markets make absolute sense and are comparatively only slightly more expensive — and they save you the trouble of having to offload the other watches yourself.
Now appears to be a fantastic time for buyers of Other Brands to negotiate for discounts in both the brand new and used markets. Some of these brands may restrict supply to prevent them from being discounted, but in our opinion this will not stop the tidal wave of their unpopularity.
Will watch enthusiasts gravely unhappy with their inability to purchase Rolexes switch to these Other Brands due to their frustration? And even if they do, what is more likely: them buying at retail, or buying discounted dumped stock in the Grey Markets?
Will the Other Brands cut off the Grey Market by policing ADs and enforcing mystery-shoppers vigorously? For now they seem to be limiting supply. But can they soldier on — at a time when sales have yet to recover from the pandemic 2020 year, market share is still being lost, group-owned boutiques are being closed, and watch-buyers are smarter than ever at research and price comparison?
Will Rolex in particular increase production? After all, already underpaid watchmakers have been retrenched since 2014 or furloughed during the pandemic. Are watchmakers, factories, and machinery not available for sale — keeping in mind most of the Other Brands have been facing a downturn and loss of market share since 2014? Or perhaps Rolex will steadfastly keep production similar, but keep increasing prices and margins significantly.
Will that price Rolex out of their current 'affordable retail'? Will a Submariner retail for as much as an IWC Big Pilot? Will a Daytona retail for as much as an A. Lange & Söhne 1815 Chronograph? Dare Rolex risk transforming into a different tier brand because secondary prices are temptingly so high? All these questions and more we at The Watch Pit look forward to examining in excruciating detail in the immediate near term.
References & Sources
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This content is based on The Watch Pit's original post published on Facebook. All analysis and commentary is attributable to The Watch Pit.
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